Refund Policy

This policy explains how refund requests are handled for Cognexa Tech AI subscriptions, credits, and paid services.

General Refund Rule

Because Cognexa provides digital AI generation credits and compute-based services, completed purchases are generally non-refundable once credits are used, generations are processed, or a subscription billing period has started.

When We May Refund

• Duplicate payments or accidental double charges.
• Billing errors caused by our payment system.
• Service access issues where paid features were unavailable and our support team cannot resolve the issue.
• Other cases approved by Cognexa support after review.

Subscription Cancellation

You may cancel a subscription to stop future renewals. Cancelled subscriptions remain active until the end of the current billing period unless support confirms otherwise.

How to Request a Refund

Email help@cognexatechai.com with your account email, payment date, amount, invoice or transaction ID, and a short explanation. We normally review requests within 5 to 10 business days.

Chargebacks

Please contact support before filing a payment dispute. Chargebacks may temporarily restrict account access while the payment provider investigates.